FAQ
Orders and payment
When the order is registered in our online store, you will receive an order confirmation at your specified email address.
If you have placed an order and do not receive a confirmation of order, please send us an e-mail to info@heymat.no
Shipping Europe:
Your package will get carried with PostNord and DPD.
Lead time variates from country to country. Approximate lead time: 4-14 workdays.
Please email us at info@heymat.no for your tracking code.
Tracking PostNord: www.postnord.no
Shipping outside Europe:
International packages outside Europe is shipped with DHL.
Approximate lead time: 2-4 working days
- Klarna
Pay by card (Visa and Mastercard) or by invoice
If you have chosen invoice from Klarna and do not pay the amount within the deadline, payment reminder and further follow-up will be carried out by Klarna
If you have a gift card you wish to use, enter the gift card code when you reach the payment page.
The gift card value is deducted from the total, and you can pay any excess amount with our payment solutions
If a product you have purchased are out of stock, we will give you feedback on this and inform you about the expected delivery time
Return and refunds
If you are not satisfied with the product, please return it within 30 days. The mat must be unused and undamaged.
Return fee Europe: 20€
Return fee USA: 20$
For international returns, please email info@heymat.no for additional information
We will refund the amount as soon as we receive the package in return.
If you have chosen invoice as payment method, this must be paid if we receive the item after the payment deadline has been exceeded
FAQ
Some of our designs can be delivered in customized sizes. Contact us for more information
The mats can withstand under-floot heating. However, different floors can be sensitive to coverage, and since a Heymat has a dense rubber backing, it may be advantageous to check the floor periodically for the first time
No, Heymat does not contain any endocrine disrupting or carcinogenic substances
Our products are manufactured in Belgium and the USA.
We use factories that specializes on mats with high quality and optimal function.
Our qualities
- Suitable indoors
- Pile
Heymat Original has a soft surface made of 100% recycled PET. The thickness of the pile, and the way it is woven, provides a very durable surface that can withstand active use - Rubber
The backing is made from nitrile rubber. The rubber is resistant to all kinds of dirt and is very flexible
The rubberized backing enables the mat to lie solid and flat on the floor - Thickness
7-11 mm - Individual variation
The production process behind a Heymat involves numerous manual operations. The mats therefore have fewer variations in size, color and appearance - Flame resistant
Heymat meets standard EN ISO 9239-1
- Suitable indoors and outdoors
- Pile
Heymat+ has a coarse surface made of 100% recycled PET. The thickness of the pile, and the way it is woven, provides a very durable surface that can withstand active use Rubber
The backing is made from SBR rubber.
The rubberized backing enables the mat to lie solid and flat on the floor - Thickness
9-11 mm - Individual variation
The production process behind a Heymat involves numerous manual operations. The mats therefore have fewer variations in size, color and appearance - Flame resistant
Heymat meets standard EN ISO 9239-1
Cleaning
In our assortment, we currently have two different qualities. Heymat Original and Heymat+. These require slightly different maintenance.
Here you can find more information about how to wash your Heymat
When washing Heymat Original, you should use ordinary laundry detergent without bleach
After the mat has been rolled up or washed in the machine, the rubber may curl slightly. This will straighten out shortly after the mat is laid on the floor
The colors of Heymat will stay well over time, both through daily use and through sunlight exposure